EXCELLENT CUSTOMER SERVICE
At EXOGRO our norm is not that companies do business with companies, but that people do business with people. This is simple enough to make the smooth workflow for your supply chain with flexible end to end service. By partnering with the EXOGRO team, we mitigate your workload by providing you with consolidated quotations within hours. In addition, our teams are benchmarked by corporate Key Performance Indicators (KPIs) such as 100% enquiry response, 48 hours quotes, 100% order accuracy, on-time delivery and customer satisfaction. The result of any KPI below the target is unacceptable.
REDUCING THE TOTAL COST OF OWNER SHIP (TCO)
Total cost of ownership (TCO) is a calculation of the direct and indirect cost. Price (direct cost) does not means to the TCO; TCO includes much more than purchase price even to the overhead cost, operating cost, expediting cost… and more (indirect cost). Imagine how much of TCO incurred once you have an enquiry.
Our strategic sourcing is a process in which we use the special ERP software and harness the skill of the supply industry to best optimize sustainable and competitive advantages for our customers. We continually work with our partners to ensure that we bring you the absolute lowest direct cost for the parts that keep your business running efficiently. In addition, we consolidate your purchases so that the logistics costs from our warehouse to your plant are at the lowest level possible. This combined model of reducing your TCO for your MRO needs brings both your company and lower risk with measurable cost savings.
I BUY MY PART BY MYSELF NOW. WHY SHOULD I SWITCH TO EXOGRO?
Many of our customers believe like that, because they are purchasing by themselves, they are receiving the lowest cost for their purchasing. Unfortunately, this is many times untrue. Many suppliers believe that they are the only option for the customer as they are a brand owner. As a result, they become “comfortable”, which generally means they increase their prices, have longer delivery times and do not respond to customer service issues in a timely manner. At EXOGRO, we utilize our volume purchasing to lower the overall cost of each item for our customers. We operate at a very high level of efficiency enabling us to price our products at very low profit margins. And we are never “comfortable” which makes us 100% focused on delivering your parts and answers on time.
100% ORDER ACCURACY
Our goal at EXOGRO is for 100% of the products that we ship to our customers to be exactly what was specified on their purchase order. In order to achieve this, all of the parts that you place on order with EXOGRO are shipped from the manufacturer to our warehouse where they are unpacked and evaluated to ensure that all of the specifications are correct. They are also checked to make sure that no visible damage was incurred in transit to our warehouse. Finally, they are repacked in quality, export compliant packaging so that they arrive to your factory in perfect condition. This level of care and attention to detail are not common, but at EXOGRO they are standard operating procedure.